Book a parcel delivery with Transglobal Express – with a 10% discount from TUI for lost item returns

Losing your belongings on holiday is always a pain. However, we’ve partnered with travel and tourism providers TUI and Crystal Ski to make it easier to return items that have been found after you have returned home, with a single-use 10% discount on your Transglobal Express order.

Getting a quote

Transglobal Express offers discounts on a range of courier services from top international parcel delivery companies, including DHL, DPD, UPS and TNT. You can use our website to get a quick quote, compare prices between services, and book your parcel delivery.

The cost of our services will depend on the weight and dimensions of your parcel - and these details are needed for a quote. TUI will send these details to you once they have packed your parcel.

Please ensure that you enter the right measurements for your quote. The carrier will weigh and measure the parcel at their sortation centre and may pass on additional charges if there is a mismatch.

Collection and delivery

Your item will be forwarded to a TUI office in France for pick-up. TUI will provide this address when they contact you. When you make your booking, you'll need to enter this collection address, along with a delivery address of your choosing. Please also provide their local office telephone number in case the courier needs to get in touch.

We will generate your shipping labels, which you will need to forward to your TUI rep so they can print them out and attach them to your parcel. Labelling requirements vary between services, so please forward these too.

On a date you have agreed with your TUI rep, a driver will collect the parcel from the TUI office. You can track the progress of your shipment on our website.

Which service should I use?

We offer a range of express and economy parcel delivery services, so it’s really up to you which seems best. Our carriers typically allow parcels weighing up to 70kg, though this may vary – you will be able to review service information at a glance when you get your quote.

Not all carriers will accept suitcases. Those that do, including DHL Express, will only accept hard-shell suitcases.

How do I use my discount code?

When your lost item was recovered, TUI will have sent you an email with your Transglobal Express discount code. You will be given the opportunity to enter your discount code during the checkout and payment phase of your booking. Enter the code and click Apply.

What if I need help?

If you need any assistance at all with your booking, or have questions about your order, you can get in touch with our customer service team. Call 0345 145 1212, email [email protected], or use Live Chat.

We are available to help from 8am-6:30pm Monday-Friday, 9am-1pm Saturday (excluding bank holidays).