Coronavirus Service Updates

We are updating this page as we receive new information. Please check back regularly.

Undeliverable items / Returns

Some countries, including England and France, are currently under lockdown and non-essential shops are closed. Before attempting to send to business addresses, please first check that they are open.

Where undeliverable goods are being returned, return surcharges may apply. Please refer to the carrier information below.

Air freight services

Due to the coronavirus many flights have been cancelled worldwide which has impacted both availability and price. All rates and services are subject to confirmation.

Carriers/Services

DPD / TG Euro Parcel

There may be delays for deliveries to some European countries. Please refer to DPD's latest COVID-19 bulletins. Currently no suspensions are reported.

There are countries where non-essential shops and businesses are closed; therefore, the advice from DPD is to check before shipping that the person/business you are sending to is able to receive parcels, to avoid unnecessary costs. In each country, DPD will attempt delivery where possible and return to you if the driver is unable to gain access.

Please note: where goods are being returned, return surcharges apply.

With immediate effect, DPD will no longer ask customers to sign its handheld units and instead drivers will sign it on their behalf. DPD will record the consignee's name and a 'Delivered on Authority' message in the signature section of the unit.

You can still track and trace your parcels as before.

DHL / TG Express

There may be some delays depending on the destination country. Please check this page for the latest service adjustments. This page lists worldwide delays and delays specifically for services from different regions such as Europe.

Service to Cuba is currently suspended.

Customers are asked to check potential local delivery disruptions with their recipients before booking their shipment.

FedEx / TNT / TG International

TNT/FedEx has suspended service, or reported delays, for a number of destinations - please see the FedEx service alerts page for the full list. Below are service restrictions for services that are still active:

Destination	Service	Service restriction / info
Australia, New Zealand	FedEx Express/TNT Express	Shipments should not exceed 100kg per shipper per day (actual or volumetric weight).
France	All FedEx/TNT services	Due to local lockdown, shipments that can't be delivered will automatically be returned to sender. Deliveries will be done without any contact, but signature upon delivery can be done with the recipient’s own pen or through the courier
Italy	All FedEx/TNT services	92017 (Sambuca di Sicilia) has been declared a "Red Zone" and service is temporarily suspended.
Laos	All FedEx/TNT services	Maximum weight of 50 kg per shipper (actual or dimensional/volumetric weight, whichever is greater). Maximum dimension of 40 x 30 x 30 cm per piece.
Ukraine	TNT Economy	Effective until 1st Jan 2021, there is a temporary service suspension for all pieces above 70kg, and all pallets.
United Kingdom	TNT UK	Non-conveyable TNT UK domestic shipments will now take 2 days.
UK from South China	TNT Express	Shipments should not exceed 100kg per shipper per day (actual or volumetric weight).

For updates for our TG International services from the US, please see FedEx's US service page.

For PPE restrictions, please see below.

Recipients will not be asked to sign for deliveries.

Landmark Global

There is minimal impact on our Landmark Global service for most countries, but there may be some delays due to limited capacity.

UPS

UPS reports impacted service for a number of destinations due to lockdowns and peak season volume. Please see UPS' Service Alerts for the complete list. Specific regions with suspended service are listed below:

Country	Service suspension
Italy	Centuripe, 94010 Vittoria, 97019 Orta di Atella, 81030 Marcianise, 81025 Arzano, 80022 Spezzano della Sila, 87058 Zumpano, 87040 Taurianova, 89029 Anoia, 89020 Giffone, 89020 Rosarno, 89025 Caccuri, 88833 Msngone, 87050 Rovito, 87050 IRSINA, 75022 Genzano di Lucania, 85013

Customers are no longer required to sign for their deliveries. All residential deliveries will be marked as Driver Release.

Some deliveries may not be possible due to the closure of shops and businesses, in which case UPS will return to sender. Please note: where goods are being returned, return surcharges apply.

Undeliverable parcels will carry one of these tracking statuses:

C5 – Emergency

DH – NO UPS CNTRL

Shipments to UPS Access Points may also be affected as some are not currently available.

Personal protective equipment

Please refer to the UK government website for advice about exporting PPE from the UK.

Export authorisation for EU countries is no longer required as of May 26th 2020. However, some member states and third countries are still implementing additional restrictions, including bans or additional restrictions on the export of medicine and medical equipment.

Restrictions may also apply when exporting from countries outside of the EU. Please refer to the official customs information for your destination and origin countries.

China/Hong Kong:

From April 10th, 2020, PPE and selected medical items are subject to inspection by the China Inspection and Quarantine (CIQ) authority. This is in addition to the requirement for exporters to secure a Medical Device Product Registration Certificate (“NDPRC”) for commodities such as medical masks and protective clothes, infrared thermometers, ventilators. This is issued by the National Medical Products Administration (NMPA), formerly known as the China Food and Drug Administration (CFDA).

PPE shipments with FedEx/TNT from China must be a minimum of 50kg (if commercial - does not apply to personal shipments).

India:

Please visit dgft.gov.in for the latest guidance on PPE shipments to India.